Tele2 marketing department contacts. Tele2 support numbers Tele2 support numbers in Veliky Novgorod

When questions arise about tariffs or services, communication problems or other difficulties occur, you need to know where to turn. The Tele2 help desk is always available to its subscribers, and its specialists are ready to promptly help in solving any problems they may have. On this page you will find current Tele2 support phone numbers for all regions of Russia.

Tele2 technical support numbers

The easiest way to contact technical support is to call a single number, toll-free for all Tele2 subscribers - 611. You just need to dial this Tele2 support number on your mobile and wait for the connection. To contact the operator directly, you need to press 0 in the voice menu and you will be redirected to a free specialist.

You can also contact the support service from a landline phone or mobile phone of any other telecom operator at 8-800-5550-611. The call is free for all regions of Russia. There is also a single help desk number +7-951-52-00-61, by which Tele2 subscribers can call the support service for free not only in Russia, but even while abroad.

When planning to call technical support, be prepared to provide the information that the operator may need - full name, series and passport number of the person in whose name the number is registered.

How else can you call Tele2 support?

In addition to single numbers, each region has its own Tele2 support phone numbers. It is important to consider that when calling the help desk from a mobile phone, charging occurs in accordance with the terms of the operator, be it MTS, Beeline, Megafon or any other operator. For convenience, all reference, technical and customer service numbers are grouped below by federal district.

Northwestern Federal District

St. Petersburg and Leningrad region – 8-812-989-0-022

Arkhangelsk region – 8-818-247-4-747

Vologda region / Cherepovets – 8-817-251-1-555 / 8-820-251-1-555

Kaliningrad region – 8-401-290-9-909

Murmansk region – 8-815-275-1-611

Novgorod region – 8-816-255-0-150

Pskov region – 8-811-275-7-575

Republic of Karelia – 8-814-989-0-022

Komi Republic – 8-821-256-0-611

Central Federal District

Moscow and Moscow region – 8-495-979-7-611

Belgorod region – 8-472-241-1-611

Bryansk region – 8-483-266-2-020

Vladimir region – 8-492-237-6-747

Voronezh region – 8-473-258-0-611

Kostroma region – 8-494-250-1-611

Kursk region – 8-471-239-9-993

Lipetsk region – 8-474-271-7-171

Oryol region – 8-486-243-8-000

Ryazan region – 8-491-250-0-611

Smolensk region – 8-481-256-0-000

Tambov region – 8-475-276-0-611

Tver region – 8-482-264-9-999

Tula region – 8-487-258-0-611

Volga Federal District

Kirov region – 8-333-277-2-222

Republic of Mordovia – 8-834-234-0-000

Nizhny Novgorod region – 8-831-291-1-611

Penza region – 8-841-224-0-000

Perm region – 8-342-227-7-611

Republic of Tatarstan – 8-843-265-0-000

Udmurt Republic – 8-341-247-4-474

Ulyanovsk region – 8-842-241-4-141

Krasnodar Territory and the Republic of Adygea – 8-861-253-0-055

Volgograd region – 8-844-292-2-000

Rostov region – 8-863-241-5-000

Ural Federal District

Kurgan region – 8-352-261-3-611

Sverdlovsk region – 8-343-290-0-611

Khanty-Mansi Autonomous Okrug – 8-346-270-0-611

Chelyabinsk region – 8-351-248-0-611

Yamalo-Nenets Autonomous Okrug – 8-349-644-0-611

Siberian Federal District

Altai Territory – 8-385-269-6-611, 8-902-998-6-611

Kemerovo region – 8-890-499-0-000

Novosibirsk region – 8-383-380-0-000

Omsk region – 8-381-250-5-050

Tomsk region – 8-382-294-1-000

Other ways to contact Tele2 technical support

In addition to calling the support phone number with the operator, there are also other ways to ask for help from Tele2. One of them is to visit the official website tele2.ru and go to the “Contacts” section. On this page, in the feedback form, you can leave your complaint, question or request to the support service. Having received your message, Tele2 technical support specialists will contact you within 24 hours using the contact information you left.

The second way is to write to the technical support operator by email - [email protected]. There is also an official Tele2 VKontakte community -

After the successful launch of a line of popular tariffs in Moscow, discounter mobile operator Tele2 offered special tariffs for corporate clients. Moscow learned about the launch of updated business products: “Alpha”, “Beta”, “Gamma”, “Sirius” and “Internet for Devices” - October 29, 2015.

Advantages of business tariffs and Tele2 programs

Tele2 corporate packages in Moscow are 40% lower than the market average. In the b2b segment, the company focuses on clients from small and medium-sized businesses, since large corporations are connected to the Big Three.

Services for business clients are simple, do not contain hidden conditions and allow individual entrepreneurs and companies to optimize communication costs. For example, the current tariff line provides for free incoming calls in roaming, and outgoing calls within the Russian Federation are included in the package. As part of the current promotion, connecting to the network in the first days of launch is free.

Corporate tariffs and Tele2 programs are available to any legal entities and individual entrepreneurs, subject to activation of 3 or more users to the program. Potential clients are invited to evaluate a number of advantages of connecting to the network:

• Reducing costs for cellular communication services.
• Low tariffs for calls within the company and to Tele2 subscribers.
• Receiving and sending calls with a balance equal to “0”.
• Providing a personal group manager for quick assistance in resolving issues regarding services and quality of communication.

Tariff "Alpha"

Payment for connecting each subscriber number starts from 900 rubles. The subscription fee includes:

• Communication with subscribers of all operators in the capital and the Russian Federation as a whole - 3000 min.
• SMS within the Russian Federation - 3000 pcs.
• Internet traffic - 15 GB.

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

Calls, payment per min.

SMS and MMS, for 1 pc.

Tariff "Beta"

Payment for connecting each subscriber number starts from 600 rubles. The subscription fee includes:

• Calls to subscribers of the connected company are not limited.
• Communication with subscribers of all operators in the capital and the Russian Federation as a whole - 1500 min.
• Reception of calls while roaming within the Russian Federation is not limited.
• SMS within the Russian Federation - 1500 pcs.
• Internet traffic - 10 GB.

Tariffing of calls, SMS and traffic above included

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

International calls, SMS and MMS

Calls, payment per min.

SMS and MMS, for 1 pc.

Tariff "Gamma"

Payment for connecting each subscriber number starts from 350 rubles. The subscription fee includes:

• Reception of calls while roaming within the Russian Federation is not limited.
• SMS within the Russian Federation - 500 pcs.
• Traffic payment - 5 GB.

Tariffing of calls, SMS and traffic above included

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

International calls, SMS and MMS

Communication, cost per min.

SMS and MMS, for 1 pc.

Tariff "Sirius"

The fee for connecting each subscriber number is 0 rubles

The subscription fee includes:

• Communication with subscribers of a registered company is unlimited.
• Calls to numbers of all MSC operators and the Russian Federation in general - 500 min.
• Reception of calls while roaming within the Russian Federation is not limited.
• SMS within the Russian Federation - 500 pcs.
• Traffic payment - 5 GB.

Tariffing of calls, SMS and traffic above included

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

Calls within the Russian Federation

International calls, SMS and MMS

Communication, cost per min.

SMS and MMS, for 1 pc.

Tariff “Internet for devices”

The subscription fee for the package is 899 rubles/month. The first advance payment upon activation of each subscriber number is 0 rubles

How are calls, SMS and traffic paid?

Calls, price per min.

SMS/MMS, for 1 piece.

Traffic, per MB

Calls within the Russian Federation, per min.

International calls, SMS and MMS

Communication, cost per min.

SMS and MMS, for 1 pc.

Conditions for charging a subscription fee

Services included in the subscription fee are provided upon enrollment and are active for 30 days. The unspent balance is written off. Automatic withdrawal of the monthly fee is carried out from the 1st to the 10th of the month. If the amount of money is insufficient, the subscription fee is not charged and the service package is not activated. Tariffing for communications is carried out according to the following conditions:

• Communication with metropolitan subscribers of all operators - 1.5 rubles/min. Communication with Tele2 users in the Russian Federation - 3 rubles/min.
• Calls within the Russian Federation - 3 rubles/min.
• Sending SMS to metropolitan subscribers - 1 rub./SMS.
• Sending SMS within the Russian Federation - 1 rub./SMS.
• Traffic - 6.5 rub./MB.
• Data transfer rate - 64 Kbps.
• Calls outside the home network are charged according to roaming conditions.

Other terms of the service package

• Receiving calls is free. Rounding is by minutes. Calls lasting up to 3 seconds. are not paid.
• The first switch to another tariff plan is not charged; payment for a subsequent change of tariff plan is 40 rubles.
• If 30 days have passed since the previous change in the tariff package, the transition is free of charge.
• Traffic rounding is accurate to 150 KB.
• The tariff plan is active in the capital region and region. Tariffing outside Moscow corresponds to roaming conditions.
• Activation is available for legal entities and individual entrepreneurs.

To obtain complete and detailed information on all Tele2 corporate offers, just contact the official representative office of the company or ask a question on the operator’s website, having previously selected your region.

Video

Corporate rates are created specifically for legal entities. This is the next step in the evolution of conventional unlimited options, tailored to the desires and needs of companies. Tele2 offers its customers several tariff plans at once, so that everyone chooses the option that is ideal for business.

What are the benefits of corporate rates?

Modern realities dictate strict conditions for the survival of companies - competition is off the charts. A large number of areas in business are tied to finding clients, and therefore making calls. You can’t do without a reliable telecom operator and a favorable tariff.

Tele2 corporate tariffs are ideal for those who value their time. Save money by managing all numbers at once. In the “Personal Account” you, like a conductor, can configure services and options for registered numbers; find out the details of invoices and even set spending limits. And most importantly, there is no need to top up the account for each service separately, because this can be done in one payment.

The advantages of business tariffs do not end there, because by using them, you save not only time, but also money. In essence, a corporate tariff is a wholesale purchase, which means that the costs for each individual number are reduced. Knowing how frequent and important conversations between employees are, Tele2 made them absolutely unlimited. In addition, even while roaming within the country, you will be able to talk with colleagues at more favorable prices than those offered by regular tariff plans.

Tariff details

In total, Tele2 offers corporate clients 4 tariffs to choose from:

• Alpha;
• Beta;
• Gamma;
• Vega.

Of course, not all 4 options are available in every part of Russia, and the conditions for providing a tariff in each region may differ. Therefore, when making a choice, you should read the description of the services offered specifically for your region on the official Tele2 website.

Let's look at the advantages of each tariff using the example of St. Petersburg.

Alpha

This is the most voluminous option. For just 790 rubles per month for each employee you get:

• Unlimited calls within the company.
• Free calls to all Russian numbers with a limit of 3000 minutes.
• Free messages, up to 3000.
• All incoming calls while roaming in Russia are free.
• And as much as 15 GB of mobile Internet.

Funds are usually written off from the 1st to the 10th of each month; package balances are not carried over to the next month.

If there are insufficient funds in the account, no monthly fee will be charged, communication services in this case will be provided at a different tariff. The cost of calls and messages after exceeding the tariff limit is charged at the following prices, shown in the photo below.

Beta

This is the choice of less talkative users. Subscription fee is 500 rubles per month per employee. Everything said above also applies to this tariff, however, the number of free calls and messages provided is reduced up to 1500. The limit of the provided Internet is set at 10 GB.

Gamma

Light version for small companies and for only 250 rubles per month. All the same calls to colleagues without any restrictions, but the package of calls within Russia is 500 minutes. Accordingly, the volume of the SMS package is reduced to 500. 5 GB – the volume of the provided mobile Internet.

Vega

The last fourth tariff is unique in that it has no subscription fee. It is suitable for those who are just starting their business and are not sure how much they are willing to spend on communications. Services are provided to Tele2 customers at the following prices:

• Calls within the company and to all numbers in the Leningrad region - 70 kopecks.
• Messages – 95 kopecks.
• Messages to numbers outside your home region – 2.5 rubles.
• Megabyte of mobile Internet – 6.5 rubles.
• Calls to other regions on Tele2 and other operators - 2 rubles. and 9r. respectively.

Only legal entities and individual entrepreneurs can register Tele2 corporate tariffs. When changing the tariff, a fee of 50 rubles is charged, except for the first change. You can connect to your desired tariff plan by filling out an application on the official Tele2 website.

How to call Tele2 operator

The level of service for Tele2 subscribers depends on the quality of work of call centers. A 24-hour technical support service is available to subscribers, but not every subscriber knows how to contact technical support specialists. All possible methods are discussed below, which will allow any subscriber to choose the most convenient way to contact the Tele2 help desk.

brief information

To contact the Tele2 call center you must use the following numbers:

• short number 611 (then “0” to connect to an operator);
• when calling from landlines and numbers of other mobile operators - 8 800 555 0611;
• in roaming - +7 951 520 0611.

5 ways to contact Tele2 operator

Call centers are often quite busy and do not always quickly cope with the tasks assigned to them. Therefore, various online services are increasingly being used, allowing the subscriber to find the answer to a question he is interested in or obtain any information on his own. However, the need to call the support service still arises quite often, so each client should know the communication methods that exist today.

The simplest option to call the Tele2 operator is to dial a short number:

This method can be used by any Tele2 subscriber calling from their phone. It is also important to know that after connecting, you should press the number “0” to contact the operator. Usually, you have to wait a bit until the call center employee is free.

When staying in international roaming, use a short number for communication 611 it won't work out. In such a situation, you need to use the usual number +7 951 520 0611 . Then you need to wait until the operator answers and explain the problem to him.

When using landline phone numbers or other mobile operators to contact the call center, you should also dial a regular number, but a different one: 8 800 555 0611. It is important to note that this phone is not available for communication in all regions of the country. This is because there is no single number, however, the one listed above is the most common. To obtain a telephone number for communication in the specific region where the subscriber lives, you can use the information from the official website.

The Tele2 personal account allows the client to use many functionalities, for example, find out the account balance or the balance of minutes, SMS messages and traffic on the connected tariff, change it if necessary, as well as connect or disconnect various subscriptions, services and programs.

In addition to the listed functionality, the Personal Account provides a simple and convenient option to ask a question to the technical support service using a specially designed feedback form. In this case, the information received from the client is processed as quickly as possible, and the response is sent to his email. As a result, a significant number of Tele2 subscribers choose this option for obtaining the information they need and solving problems that arise.

You can ask a question on the operator’s website even if your Personal Account has not yet been created. To do this, just find the “Support Request” service at the bottom of the main page; when you launch it, a special form will open. It must be filled out, after which it will automatically be sent to support. The result of processing the information received is sent to the client’s email address specified when filling out the request form.

Tele2 subscriber support - settings, information about services and tariffs, news

Tele2 support numbers

When questions arise about tariffs or services, communication problems or other difficulties occur, you need to know where to turn. The Tele2 help desk is always available to its subscribers, and its specialists are ready to promptly help in solving any problems they may have. On this page you will find current Tele2 support phone numbers for all regions of Russia.

Tele2 technical support numbers

The easiest way to contact technical support is to call a single number, free for all Tele2 subscribers - 611. You just need to dial this Tele2 support number on your mobile and wait for the connection. To contact the operator directly, you need to press 0 in the voice menu and you will be redirected to a free specialist.

You can also contact the support service from a landline phone or mobile phone of any other telecom operator at 8-800-5550-611. The call is free for all regions of Russia. There is also a single help desk number +7-951-52-00-61, by which Tele2 subscribers can call the support service for free not only in Russia, but even while abroad.

When planning to call technical support, be prepared to provide the information that the operator may need - full name, series and passport number of the person in whose name the number is registered.

How else can you call Tele2 support?

In addition to single numbers, each region has its own Tele2 support phone numbers. It is important to consider that when calling the help desk from a mobile phone, charging occurs in accordance with the terms of the operator, be it MTS, Beeline, Megafon or any other operator.

For convenience, all reference, technical and customer service numbers are grouped below by federal districts.

• St. Petersburg and Leningrad region – 8-812-989-0-022
• Arkhangelsk region – 8-818-247-4-747
• Vologda region / Cherepovets – 8-817-251-1-555 / 8-820-251-1-555
• Kaliningrad region – 8-401-290-9-909
• Murmansk region – 8-815-275-1-611
• Novgorod region – 8-816-255-0-150
• Pskov region – 8-811-275-7-575
• Republic Karelia – 8-814-989-0-022
• Republic Komi – 8-821-256-0-611
• Moscow and Moscow region – 8-495-979-7-611
• Belgorod region – 8-472-241-1-611
• Bryansk region – 8-483-266-2-020
• Vladimir region – 8-492-237-6-747
• Voronezh region – 8-473-258-0-611
• Kostroma region – 8-494-250-1-611
• Kursk region – 8-471-239-9-993
• Lipetsk region – 8-474-271-7-171
• Oryol region – 8-486-243-8-000
• Ryazan region – 8-491-250-0-611
• Smolensk region – 8-481-256-0-000
• Tambov region – 8-475-276-0-611
• Tver region – 8-482-264-9-999
• Tula region – 8-487-258-0-611
• Kirov region – 8-333-277-2-222
• Republic of Mordovia – 8-834-234-0-000
• Nizhny Novgorod region – 8-831-291-1-611
• Penza region – 8-841-224-0-000
• Perm region – 8-342-227-7-611
• Republic Tatarstan – 8-843-265-0-000
• Udmurt Republic – 8-341-247-4-474
• Ulyanovsk region – 8-842-241-4-141
• Krasnodar region and Republic Adygea – 8-861-253-0-055
• Volgograd region – 8-844-292-2-000
• Rostov region – 8-863-241-5-000
• Kurgan region – 8-352-261-3-611
• Sverdlovsk region – 8-343-290-0-611
• Khanty-Mansi Autonomous Okrug – 8-346-270-0-611
• Chelyabinsk region – 8-351-248-0-611
• Yamalo-Nenets Autonomous Okrug – 8-349-644-0-611
• Altai Territory – 8-385-269-6-611, 8-902-998-6-611
• Kemerovo region – 8-890-499-0-000
• Novosibirsk region – 8-383-380-0-000
• Omsk region – 8-381-250-5-050
• Tomsk region – 8-382-294-1-000

Other ways to contact Tele2 technical support

In addition to calling the support phone number with the operator, there are also other ways to ask for help from Tele2. One of them is to visit the official website tele2.ru and go to the “Contacts” section. On this page, in the feedback form, you can leave your complaint, question or request to the support service. Having received your message, Tele2 technical support specialists will contact you within 24 hours using the contact information you left.

The second way is to write to the technical support operator by email – .ru. There is also an official Tele2 VKontakte community - vk.com/tele2, where you can get information on the company’s services or ask a question to one of the help desk representatives.

As a rule, most problems can be solved independently, without contacting support, by logging into the user’s Personal Account on the Tele2 website. It contains all the relevant information on tariffs and services, as well as answers to questions that are often asked in Tele2 support.

If this is not enough, you can always contact the subscriber support center - the company’s office, where specialists will be happy to help you.

"Tele2" - contact with the operator: phone number, support service

Today we have to get acquainted with the Tele2 company. Communication with the operator is supported in many ways. But which ones exactly? How can I call or send an email to the company's technical support service? Why make calls to your mobile operator at all? All this is important to know and understand. After all, only then, if necessary, will you be able to maintain contact with Tele2 without problems. Bringing your idea to life is not as difficult as it seems. Modern subscribers are offered a variety of communication contact options. Some of them require an Internet connection. But mastering all the proposed techniques is quite easy.

Many people have already connected to Tele2. Communication with the operator is something that many people are interested in. After all, sometimes technical support can help if you have questions regarding the goods and services that the company offers. So why do you need to know the numbers and other contacts of Tele2? You can use them if you need:

• get advice on the operator’s capabilities;
• connect/disconnect services;
• change tariff;
• find out the current tariff plan;
• get information about problems on the line;
• complain about the operator’s work (praise too);
• ask for advice regarding connecting to some services from Tele2.

There are many reasons to get in touch. But how can this be accomplished? What opportunities does Tele2 provide? Communication with the operator can be maintained using different methods. Choose the one that suits you best!

From mobile

There are many options for solving the problem. For example, you can make a call from a mobile phone. And absolutely free. Each mobile operator has its own technical support phone number. That's what we need!

How to call Tele2 absolutely free from a mobile phone? To do this, you can use the combination 611. Dial the number, then press the “Call” button. This is the simplest and most popular method used by subscribers. Using this number you can get advice or connect/disconnect certain services.

Remember, the call is absolutely free. No matter how much you talk, no one will withdraw money from you. You can call at any time! This is how Tele2 easily communicates with the operator. Number 611 is multi-channel, which allows you to speed up the process of establishing contact during a call.

Please note: a robotic voice will “communicate” with you. To contact a live operator, after establishing contact, press the “0” key.

From any phone

The next answer to the question of how to call Tele2 is to use the technical support number for landline phones, a combination that allows you to immediately talk to people, and not to an answering machine.

To call the support service from any region of the country, dial 8 800 555 0611 on your gadget. By the way, this combination is also suitable for making calls from a mobile phone. The conversation, as in the previous case, will be completely free.

Not the most popular method of solving the problem. Typically, users use the 611 combination to call Tele2 from a mobile phone. And the previously proposed telephone is used only in rare cases.

While roaming

But this is not all the possibilities of Tele2. Communication with the operator from a mobile phone can be carried out even when the subscriber is in roaming. A very convenient feature, important for travelers.

If you are roaming, you can use the following combination: +7 951 52 00 611. Please note that the dialing format must be international. A call to this number is charged according to the tariff plan you have chosen.

By region

Tele2 is a company that has branches in various regions of the country. It is not difficult to guess that every city where this connection is available has its own support services.

Therefore, if you need to find out the phone number of the Tele2 cellular operator, go to the company’s official page and look at the landline number available in your region.

For example, in Tula you can call using 4 872 70 37 03, and in St. Petersburg and the Leningrad region you use 8 123 290 022. You have every right to look at all numbers on the official page of the Tele2 company. It is advisable not to call from a mobile phone. There is a separate short number for calling from a cell phone.

Other communications

But this is not all the capabilities of our today's operator. What means of supporting communication with subscribers are used in practice? Of course, except for phone calls!

At Tele2, communication with the operator can be carried out through the company’s official page. Not the fastest, but a method that does not require any calls. Find the feedback form there and fill out all the fields that appear. This technique is good when you can clearly identify the problem that has arisen and are not in a hurry to solve it. After sending the request, you will have to wait some time. The answer will be sent to you by email.

By the way, e-mail is another method of maintaining communication with the operator. Just write to the address You can also use the addresses:

• (for residents of Kazakhstan).

Write to these emails about your problem, wait for a response. It is noted that the wait to receive letters from Tele2 in this case can last up to several days. The method is good, again, if you do not need an instant solution to the problem. Complaints and recommendations are also accepted at the addresses indicated above.

Now you know all the possible options for communicating with a mobile operator. Choose the one that seems simplest to you, and then implement it. It is recommended to call Tele2 using the combination 611.

Tele2 Russia Company employees

• Online store sales promotion manager

• macro-regional PR manager
• Senior Strategic Media Manager
• head of federal PR division

• Senior Web Communications Manager
• Senior Manager for Direct Communications with Subscribers

• Head of media products
• corporate sales specialist
• Internet sales manager

• Head of Web sales
• Sales manager in the Internet channel

• Director of the Moscow macroregion
• trade marketing manager
• B2B product manager

• Web Marketing Assistant
• head of SMM department

• HR Director of the Moscow macroregion

• Affiliate Program Specialist
• Director of Corporate Affairs and Legal Support
• Senior WEB Channel Developer Specialist

• Senior brand development manager
• Head of Corporate Business Development Department
• Campaign planning manager

• Marketing Coordinator
• marketing coordinator
• corporate sales manager
• Head of Interfaces

• Analytics and Project Manager

• Director for Relations with Federal Authorities, Head of the Research and Development Department