Android 7 play market does not work. Google Play market does not work, what should I do? Internet connection problems

The Play Market is one of the key parts of Google's operating system, since it is thanks to it that users find and install new games and applications, and then update them. In some cases, this important OS component stops working normally, refusing to perform its main function - downloading and/or updating applications. We will tell you how to eliminate this kind of problem in our article today.

Almost any malfunction in the App Store is most often accompanied by a notification window indicating the error number. The problem is that this code designation says absolutely nothing to the average user. And yet, there is no need to be upset - the solution, or rather, its different options, was found a long time ago.

In a special section of our website you can find detailed guides for eliminating most numbered (coded) Play Store errors. Follow the link below and find material there that is specific to your problem. If the error you encountered is not found there (for example, it has a different number or does not show itself at all), check out the methods from this article. In most of them we will refer to already existing instructions.

Preparatory measures

No matter how serious the problem in the operation of the Android system or its individual components, sometimes it can be solved by simply rebooting the device. Perhaps this or that Play Market error is just a temporary, isolated failure, and to restore its functioning you just need to restart the system. Do this, and then try to use the Store again and install or update the software with which the error previously occurred.

If restarting did not help, perhaps the Market is not working for another trivial reason, such as the absence or poor quality of the Internet. Check whether data transfer or Wi-Fi is turned on on your device, as well as how stable the connection with the World Wide Web is. If necessary, and if possible, connect to a different access point (for wireless networks) or find an area with more stable cellular coverage.

The last thing you should do before you start troubleshooting problems with the Store is to check the date and time on your device. If at least one of these parameters is set incorrectly, the operating system will most likely not be able to contact Google servers.

Note: After completing each individual step of the methods below, we recommend that you first restart your smartphone or tablet, and only then use the Play Market, checking whether the problems in its operation have disappeared.

Method 1: Clearing data and working with Play Store updates

Having checked and correctly configured the obvious little things, you can safely move directly to the Play Market, where problems are observed. Despite the fact that it is an integral part of the operating system, at its core it is the same application as the others. Over the course of long-term operation, the Store becomes overgrown with file garbage, unnecessary data and cache that should be deleted. Such a simple action is one of the necessary (and often the only) steps in eliminating numbering errors.

Reboot your device and then try using the App Store. If performance is not restored after deleting the data and cache, you should make sure that it is updated to the latest current version. In most cases, updates arrive and are installed automatically, but sometimes they can be disabled.

Oddly enough, the reason for the Play Market not working can also be the opposite, that is, its update. In rare cases, updates are installed incorrectly or simply contain errors and bugs. And if problems in the Google App Store are caused by the latest update, it must be rolled back. We have already written about how to do this.

Method 2: Clear data and reset Google Play Services

Google Play Services is another important component of the Android OS. It ensures the correct operation of branded Google applications, including the long-suffering Play Market. Like the latter, Services also become clogged over time, acquiring unnecessary data and cache, which impedes their operation. All this needs to be erased in the same way as in the case of the Application Store, and then restart your smartphone or tablet. We have already discussed the algorithm for performing this simple procedure.

Similar to the Play Market and all other applications, Google services are also regularly updated. The problem discussed in this article could be caused by either an incorrectly installed update or its absence in the operating system. Uninstall Services updates, restart your device, and then wait for the app to update automatically or do it manually. Our articles will help you complete this procedure.

Method 3: Clean and reset Google Services Framework

The Google Services Framework is another proprietary application that, like the system component mentioned above, can influence the operation of the Play Market. You need to do the same with it - first erase the data and cache that has accumulated during use, and then roll back the updates, reboot and wait for them to be installed automatically. This is done in the same way as with all others, including the applications discussed above. The only difference is that in the list of installed ones you need to select Google Services Framework.

Method 4: Activate Google Accounts

A Google account on an Android smartphone provides access to all branded applications and services, and also makes it possible to synchronize and save important information to the cloud. For these purposes, the operating system provides a separate application - Google Accounts. Due to certain reasons, often beyond the user's control, this important OS component may be disabled. In order to restore the Play Market, it will need to be reactivated.

Method 5: Setting up the "Download Manager"

"Download Manager", integrated into the operating system, similar to disabled Google Accounts, may be one of the reasons why the App Store refuses to work. As in the previous method, you need to check whether this OS component is enabled and clear its cache at the same time. This is done as described in the previous method, the only difference is the name of the application you are looking for.

Method 6: Working with a Google account

In method 4, we have already written about the importance of a Google account in the operating system, and it is not surprising that this connecting link, or rather, problems with it, can negatively affect the operation of other components. If none of the solutions we proposed above helped restore the functionality of the Play Market, you need to delete the main Google account from your mobile device and then re-link it. We wrote about how this is done in one of the thematic articles.

Important: To perform these actions, you need to know not only the login for the account, but also the password for it. Be careful and do not make mistakes when entering.

Method 7: Removing viruses and editing the hosts file

The options described above will be useless if a virus has settled inside the operating system. Yes, Android is much less susceptible to infection than Windows, but sometimes it still happens. The algorithm of actions in such unpleasant situations is not much different from what we are all used to doing on a computer: the OS needs to be scanned with an antivirus, and if pests are detected, not only remove them, but also clear the hosts file of unnecessary entries. We have previously written about all this in our reviews and articles about the Play Market.

Method 8: Factory reset

It is extremely rare, but it still happens that none of the methods discussed in this article can eliminate problems in the Play Market. In such an unpleasant state of affairs, it will be impossible to update applications and games or download new ones, that is, the mobile device will lose most of its functionality.

If there are other problems with Android, we recommend resetting it. However, it is worth understanding that this procedure involves the complete deletion of user data and files, installed applications and everything that was not originally on the device. We strongly recommend that you create a backup copy before performing this.

Alternative option: Installing a third-party store

The methods we propose allow you to eliminate any problems in the functioning of the Play Store. The action described above is recommended for use only when other problems, errors and/or failures are observed in the operation of an Android-based mobile device. If you don’t want to look for the root cause of why the Play Market is not working and eliminate it, you can simply install one of the alternative application stores and use it.

Conclusion

As you can see, there are quite a few reasons why the Play Market may not work on Android. Fortunately, each of them has its own solution, or rather a step in the fight against the problem. The methods we propose in this material should be performed in order, since the first half of them are the most frequent and simple ones, the second half are special cases and one-time failures, which can be encountered extremely rarely. We hope this article helped you restore the functionality of your mobile App Store.

The Android operating system is by no means infallible. Many smartphones based on it from time to time produce a variety of errors, unnerving the user. Perhaps one of the most serious errors is related to the Play Market. For some owners of portable gadgets, it suddenly stops functioning, although it worked perfectly before. Today's article will try to help you bring Google Play back to life.

It is necessary to understand that the client himself Play Market is a regular application - it is not part of the operating system, as some people might think. In this regard, no one is immune from the fact that the client fails. The reasons for this can be completely different.

This program is updated regularly. If you prohibit this process, then soon your client will become obsolete. Partly for some people the Play Market does not work precisely for this reason. Although most often there is still a way to update the application, as a result of which the client’s functionality is restored quite quickly.

But most often the problems are caused by the state of the operating system itself. Some internal processes are interfering with Google Play, which is why a message with an error number is displayed on the screen. It is curious that this number most often means nothing even to an experienced professional who regularly repairs smartphones. In any case, you can get the Play Market to work if you use our guide.

First of all, reboot your device. In many cases, this simple action solves the problem. Proceed to the following steps only if there are no visible changes after the reboot.

Reset Play Market application settings

As mentioned above, the client Google Play is an ordinary application that is preinstalled by the device manufacturer. Therefore, no one will forbid you to reset the client settings if it stops working. This process is no different from resetting any other program. Namely, you need to do the following:

Step 1. Go to " Settings».

Step 2. Go to the section " Applications" It may also have the name " Application Manager».

Step 3. Find Play Store in the list and click on it.

Step 4. In the settings window that appears, click on the buttons " Erase data" And " Clear cache».

Usually this method solves the problem. But in some cases even this does not help.

Uninstalling Play Market updates

If the Play Market does not open for you even after deleting all its settings, then you need to try to get rid of all updates to the program, returning it to its original state. To do this, you need to go to the client settings window described above. In it you should click on the button “ Uninstall updates».

After some time, the operating system will eliminate all updates that the Google Play client received. As a result, it will become exactly the same as you launched it immediately after purchasing the smartphone, when you just entered the data from your Google account.

Working with Google Play services

The functioning of the Play Market and many other pre-installed applications directly depends on the state of the program " Google Play Services" You will not see its icon in the menu or on the desktop. However, this program launches simultaneously when the smartphone is turned on - it takes up a fairly large amount of RAM. If you have problems not only with the Play Market, but also with some other applications, then you can try clearing the Google Play Services settings. To do this, perform the following steps, some of which have already been described above:

Step 1. Go to " Settings».

Step 2. Go to the section called " Application Manager" or " Applications».

Step 3. Click on the program called " Google Play Services».

Step 4. Click on the button Clear cache».

Check the functionality of the Play Market. It is possible that the problem has been resolved.

Working with Google Services Framework

Sometimes problems with the Play Market can arise due to unstable operation of a separate process Google Services Framework. In fact, it cannot be considered a separate program, but you can still find it in the Application Manager. So, here you go:

Step 1. Visit " Settings».

Step 2. Go to " Applications" or " Application Manager", depending on the smartphone model.

Step 3. Go to the " All» and click on Google Services Framework.

Step 4. Here click on the buttons " Erase data" And " Clear cache».

That's all. This may well help, although the likelihood of this is not very high.

Other services

In the same “Application Manager” you can find other services on which the operation of the Play Market directly depends. If any of these services are disabled or unstable, you will not be able to download the application, and sometimes you will not even get to Google Play.

Go to the service settings page " Google Accounts", located in the tab " All" Please note that this service is not disabled. If this is indeed the case, then click the " Turn on».

In the same way, check " Download Manager" If it is disabled, then click on the " Turn on».

A malicious application, popularly called a virus, could disable some of these services. That's why we recommend that you read this article about the best antiviruses for Android .

Removing a Google account and restoring it

If all the methods discussed above do not help, then more serious measures will have to be taken. For example, you can try deleting your Google account and then creating a new one. In some cases this really helps.

Here we will not describe in detail the methods for deleting and creating an account. We have already written about what needs to be done for this. Just follow the following links:

Removing applications that block the Play Market

There are special applications that completely block the functioning of the Play Market. If you suspect any of the programs of this, then remove it. In particular, you should eliminate or at least disable Freedom. This app allows you to make in-app purchases for free, but in return it does not allow you to use Google Play. Before deleting a program, do not forget to click on the “” button in its menu. Stop».

But everything won’t end with Freedom removed. After this you will have to configure the file hosts. To access it you need get root rights. If you have them, then install a file manager that can penetrate deep into the system. It could be ES Explorer or less susceptible to advertising Root Browser. Next, launch the file manager and go to the path /system/etc/.

Find the file hosts(it's one of the few that doesn't have an extension) and click on it.

In the case of Root Browser, you will be offered different file types. Select " Text Document».

Select the application with which you will edit this file. This can be absolutely any text editor. In our case, the choice fell on “ Documentation».

Leave in the file only the line that you see in the screenshot. If it is missing, then write it down.

Full reset

If the above steps did not help, then you will have to do a full reset. Our separate article contains detailed instructions describing all your actions necessary to perform a full reset.

Attention: this way you will lose all user files. Therefore, it will not be superfluous creating a backup copy, so that you can then return music, photos, contacts and documents to your smartphone.

This method does not help only in absolutely incredible cases. If the Play Market was functioning after purchasing the smartphone, then its functionality will be restored now.

Internet connection and time

Finally, let’s mention a couple more reasons why the Play Market does not launch on Android. The first is, no matter how trivial it may sound, the lack of an Internet connection. Check your mobile balance. Also check your internet browser to see if it loads different sites. You can also connect to a Wi-Fi network, usually with its help the Play Market always works.

Another cause of problems with Google Play is incorrectly configured time. Be sure to set your time zone, otherwise Play Market will complain about it. You can also check the box next to the items “ Network time zone" And " Network date and time", in this case the settings will be made automatically.

Tablet computers have firmly established themselves in the electronics market. Gadget owners often encounter various problems with the operation of their devices. It happens that the popular Play Market service does not work on the tablet. The cause of such failures is most often technical difficulties or malfunctions in the device. There are several ways to eliminate the difficulty in question.

Restart your tablet or reset your service settings

If such a problem occurs, do not rush and reset the settings to factory settings, since this method can always be implemented. The most common cause of this problem is system failure. To do this, reboot the device following the steps of the following algorithm:

1. Go to your tablet's Settings
2. After that, click on Application Manager/Applications
3. Now scroll right until the All tab appears
4. Scroll down until Google Services Framework/Google Play Services appears
5. Tap the item and then tap Erase data
6. Return to the list of applications, find the section Google Play Store
7. Go to this section, click Erase data and Clear cache
8. Now you will need to reboot the gadget, and then check if it works in the desired order

Launch the service on your device, and if the steps taken do not lead to the expected result, use another method - reset the settings of a common service. Reset Google Play Market settings in the following way:

1. Go to the Tablet Settings Menu, where select the Applications/Application Manager section
2. Select Google Play Market
3. After opening the control window, click on the Clear cache button
4. Reboot the system

You can also remove updates for a popular service, reset the settings of the Google Play Services application, activate the Download Manager, and delete your Google account. If you have no idea how to configure, delete and perform other operations in the tablet settings, seek the help of a friend or a qualified technician.

Play Market is a modern, useful service that makes life much easier for users of mobile devices and computers. Only this application may experience various types of failures and malfunctions. Each subscriber should know why this happens, as well as how exactly to deal with certain errors. Only in this case can you use all the features of the Play Market without any problems. There are many reasons for failures; situations are resolved using different methods. Next we will tell you why the Play Market does not open. What to do in such a situation? What techniques will help bring the service back to life?

Play Market is...

The first step is to understand what we are talking about. "Play Market" is a kind of online database of programs, games and applications. The service works on both Android and PC. A Google account is required for a comfortable connection.
Using the Play Market, you can download any program, application or game from the list to your mobile device. Both paid and free. For computers, the service is called Google Play.
Usually there are no problems with the operation of the program. But sometimes the Play Market does not open. What to do in this case? Why does this happen? How should the user act in this or that situation? In fact, even an inexperienced smartphone owner can solve the problem.

Reboot

The first advice that can be given is to restart your mobile device. After turning on the mobile/tablet again, try to launch the Play Market again. Most likely, this technique will really help bring the program back to life.
Rebooting your mobile device will allow you to stop wondering why the Play Market won’t open. Often this technique eliminates problems in all programs installed on the system.
The error is caused by various types of system failures. No one is safe from them; it is impossible to avoid them 100%. Accordingly, if the Play Market refuses to work, you need to turn off and turn on your smartphone or tablet.

Application Settings

If this technique does not help, you can try a few more actions. Why doesn't Play Market open on Android? It is possible that this behavior is caused by broken or damaged service settings. Another common phenomenon that is not too difficult to overcome. You just need to reset all settings from Google Play.
How to do it? If the Play Market does not open, and restarting the mobile device does not help, you need to:

Turn on your tablet or mobile phone. Be sure to wait until the gadget is ready for further work. If the device was turned on, quit all applications, games and programs. Open the "Settings" section. Find “Application Manager” there. Select Play Market in the list that appears. Click on “Erase cache”. In older versions of Android, there may be a “Erase Data” button.

At this stage, the error should resolve itself. It is recommended to restart your mobile device for the system to see the changes. Play Store still won't open? This is no reason to despair! Modern users are given many methods to deal with errors in the Play Market.

Updates

The next method doesn't help very often. I wonder why the Play Market does not open on Android? The reason for this phenomenon may be application updates. For example, if the mobile device does not “pull” the new build. Or in case of initialization errors.
Resetting the updates returns the Play Market to its initial state. It’s not entirely pleasant, but this is how the problem of launching the application is solved. To reset updates, you must:

Open the device settings and visit the application manager. Select Play Market. Click on the “Erase updates” / “Delete updates” button.

The method is not much different from the previously proposed technique. Unless you need to select another command in the window. After rolling back updates, it is best to reboot the gadget.

Problems with Google

What to do if the Play Market does not open even after all the above methods? If resetting the program settings and uninstalling updates did not help, it is recommended to roll back the settings of all Google services.
In general, the process is similar to all previously proposed actions. The user needs:

Go to the settings of your mobile gadget. Go to the "Applications" or "Application Manager" service. Click on "Google Play Services". Click on the "Clear cache" button.

Nothing else is needed. You can try to resume working with the application you are studying. Play Store still won't open?

Download Manager

The reason for this may be that the Download Manager service is disabled. It is needed for the normal operation of many applications. Turning it on is easier than it might seem at first glance.
The owner of a mobile device on which the Play Market does not open must:

Visit the "Settings" section on the device. Go to the "Application Manager". Find the "Download Manager" there. Click on the corresponding line. Click on the "Enable" button. If the application is enabled, it is recommended to disable it and restart it.

You can turn off and on the device, and then check the functionality of the Play Market. Surprisingly, sometimes the suggested technique really helps!

Google account

Why doesn't Play Market open on my phone? It is possible that this problem is caused by problems with your Google account. It, like most mistakes, cannot be insured against. Therefore, the proposed technique can actually help many users.

Play Store won't open on your phone? Resetting your Google account settings may result in loss of information and corrupted synchronization. It is recommended to make a backup copy of your data before the procedure.
To reset your Google account you will need:

As in all previous cases, go to the settings of your mobile device. Select your Google account in the “Accounts” section. Click on the line in which the mailbox used for authorization is written. Click on the context menu button in the upper right corner. Click on line "Delete account". Confirm the actions.

After these steps, it is best to reboot the gadget. Only then can you hope for normal operation of the Play Market.

Software problems

But this is just the beginning! In fact, the topic being studied has a huge number of different solutions. Play Market won't open on Samsung or any other phone? It is important to understand what preceded this error. Then you will be able to solve the problem faster.
It is likely that before the error, the user installed some application or game on his smartphone. Incompatibility of Google Play with some programs renders the software inoperable.

Accordingly, the situation can be resolved by removing suspicious or incompatible applications. Determining which specific program harmed the Play Market is not so easy. Often you need to pay attention to software like Freedom. This program allows you to make in-game purchases without depositing funds.

Hosts and errors

Play Store won't open? Does the startup error occur again and again even after all the previously suggested tips? Then you will have to go a different way. This advice should be of interest to all users contacting Freedom.
To have a chance to launch the Play Market, you will need to follow the following type of instructions:

Open the settings of your mobile device and go to the “Application Manager”. Select the “Installed” section. Find Freedom and click on the corresponding line. Select the “Stop” menu item. Delete the application by checking the corresponding operation in the context menu.

Important: you will first have to stop Freedom and then delete it. Otherwise, hosts will not stop blocking Play Market. Every user needs to remember this.

Android settings

What to do if the Play Market does not open? There is another interesting and simple, but radical solution. We are talking about resetting the settings of the entire mobile phone. Typically, this technique not only helps restore the functionality of programs, but also generally improves the operation of the operating system.
This solution often leads to the loss of user data associated with synchronization. Therefore, it is best to make a backup copy of the information before carrying out it. But usually resetting the settings does not affect files and documents recorded on the memory card.

How to reset settings on Android? To do this you will have to:

Open the gadget settings. Go to the "Restore and reset" section. Select the "Reset" operation. Confirm your intentions.

At this stage, the gadget will reboot. After the next start of the operating system, you can try to resume working with the Play Market. It is likely that the reception will really help!

Internet

Play Store won't open? The following advice is recommended to be used before starting all previously suggested actions. This is the best place to start in the fight against errors in the Play Market.
To use this application, you must have an Internet connection. Its absence leads to errors in launching the Play Market. Accordingly, the user must ensure that:

the Internet is connected to the phone; the Wi-Fi network (with a wireless connection) works and does not fail; there is enough money on the mobile device to work with the Internet.

Do all these points apply? Then you will have to look for a solution elsewhere. If it turns out that the Internet is malfunctioning, it needs to be fixed. And then the Play Market will launch without problems.

Disabled account

Now it’s clear why the Play Market won’t open. In addition to the solutions listed, there are 2 more recommendations that will help make the program work. For example, sometimes the problem being studied is that the Google account is disabled on the smartphone. Without it, you won't be able to work with the Play Market.
To activate your Google profile you must:

Visit the "Settings" section on your mobile device. In the "Accounts" section, select Google. Enable profile. Typically, this requires authorization using your Google email and password.

Have all the steps been completed? Is Play Market working? No? Then there is the last solution. It doesn't happen very often, but sometimes it does occur.

Date and time on mobile

Typically, under such circumstances, the error “No connection” appears. If you rule out problems with the Internet, it is recommended to make sure that the date and time settings are correct.
It is best to reset the time zone, time and date settings. Similar settings are located in the corresponding section of the mobile device. It is advisable to simply visit the “Date and Time” menu item, and then check the box next to “Network Date and Time”, as well as “Network Belt”.

A distinctive feature of all gadgets running Android OS is their adaptation to many Google services. There is nothing strange in this, since the direct owner of all rights to Android is, in fact, Google itself. Android users who have encountered downloading applications and other content probably know about the existence of such a store as the Play Market. This is one of Google's resources from which you can download games, music, wallpapers, books and more.

What is Play Market and how to use it?

The resource is available to all registered users. The account is the same for all Google services, and if you don’t have one yet, then creating an account is very simple. You need a gmail address and create a password. Recently, it has also been necessary to enter bank card payment information. The innovation was often complained about, but over time it became clear that this simplified the purchase procedure. Using the store itself is quite convenient. All content is divided into categories, you can also use the search. But sometimes it happens that the store simply does not open. Why does this happen and how can the situation be corrected?

The most common mistakes

If the Play Market on Android does not open, first of all, try restarting the device. It happens that the gadget slows down a little, and after a reboot everything falls into place. If this doesn't help, please note:

We told you about the most common ways to log in