How to cancel and delete orders on AliExpress? How to delete orders on Aliexpress How to delete order history

The process of sending, receiving and completing an order on Aliexpress is accompanied by full information support designed to minimize costs and prevent poor quality service or fraud on the part of the buyer. The seller, as well as the buyer, have certain responsibilities that must be fulfilled according to the rules of the Aliexpress website. If the seller is responsible for timely dispatch, high-quality packaging and, of course, ensuring the conformity of the goods, then the buyer must confirm receipt of the order if the package has arrived or open a dispute to resolve the problem if the order has not been received. How to manage “My Orders” and the cart, how to remove an item from the cart after receipt and how to cancel an order, you will learn about this in the article.

The Aliexpress website is a Chinese online platform with a large number of stores and sellers. The popularity of the site is due to the huge range of products and low prices, which attracts buyers from all over the world. Despite the fact that the site is adapted for the Russian-speaking user, equipped with a user-friendly interface and an accessible menu of categories, many users often have questions about how to place orders on Aliexpress and what to do when they arrive. Firstly, if you are not yet registered on the site, you will not be able to make purchases. To do this, go to the top right “Register” window and fill out the authorization data form. Secondly, you don’t have to immediately order the product you like. It can be added to the shopping cart, where all added products are stored for an unlimited amount of time.

If you have registered, entered accurate data (pay attention to the correct region and zip code) and confirmed the application form, then on the same day you can start shopping on Aliexpress. How to do it? Select the category that interests you and go to the global search.

There are 1 available for your consideration 3 various categories, which are grouped by popularity and relatedness of products. If what you are looking for is not listed in the search menu, you can use the “I’m looking for...” line and enter the name of the product or group of products there. This way, you can search for anything, even if the product is in the main categories. When you enter a product name, hints will appear that you can use to immediately go to a section or subcategory.

Then explore the product catalog and choose what you like. For convenient searching, you can use the filters located in the parameters block on the left. They are designed to save time and select offers for a specific parameter. The more filters you specify, the faster you will find what you need. Please note that the offer catalog contains products from different stores. They are located chaotically, where those with many orders and good ratings are placed on the first pages and in descending order. Once you like something, click on the product image and the system will automatically open the page where it is sold. Carefully study the parameters that are indicated there, namely: store rating (must be at least 9 5 %), number of orders, number of reviews and their content, average product rating, etc. If you are satisfied with everything, you can proceed to purchase it.

When placing an order, pay attention to the 2 buttons located on the left: “Buy now” and “Add to cart”. If you want to immediately buy and pay for the product, then indicate the first button. But you can do it differently, add the order to the cart, and look at more options, and if you don’t like anything else, return to the cart and make a purchase.

Instructions for working with Aliexpress when adding a product to the cart consist of several points:

• add the item to your cart. After this, an additional window appears where you can select “Return to site” or “Go to cart”. If you intend to look at something else on the site, indicate the first column. If you want to go to the cart, go to the second one.

• then go to the cart and study the offer. Pay attention to the choice of delivery methods, see if you can get a coupon and, if you have any questions for the seller, ask them through the “Chart now” or “Write to seller” window. No matter how many times you go to other pages or select products, everything that is added to the cart will remain in it.

• If you are satisfied with everything, you can proceed to placing your order. To do this, click the “Order from this seller” button and the system will redirect you to the form for filling out the order data. Carefully check whether you have indicated everything correctly, after which you can proceed to payment.

After you order an item, it will disappear from your cart and will be redirected to “My Orders”. When the seller ships your package, it will be assigned an order number that can be used to track your order. Please note that on the order page the maximum number of days for receiving the parcel is indicated. If after this period you have not received your order, you can open a dispute for a refund. You can also contact the seller for compensation if the product arrived damaged or broken. All information regarding the status of the order is indicated in your personal account, so always maintain access and monitor the progress of order processing and delivery. You will find more information about placing orders in the “Help” section on the Aliexpress main page.

Methods for deleting received orders

After receiving your order, you must confirm its receipt. To do this, go to your personal account in the “My Orders” section, where all the products that you have purchased over time are located. You go to the product that needs to be confirmed and indicate the “Confirm receipt of order” column. After this, the system will redirect you to a page where you need to rate the product and provide a review. After you have confirmed the order and the operation is completed, this information will be displayed in the “Order Status” column, where it will be written “completed”. When you have confirmed receipt, it will be impossible to perform any other operations on orders, except for indicating an additional review.
If you do not want all received orders to be stored in your personal account, you can simply delete them and leave only those that are still being received. To do this, pay attention to the “delete” icon at the top of the page. When you click this button, a notification will be displayed that after deletion, your order will be transferred to the “Deleted Orders” section, from where it can be added to the cart again or permanently deleted.

The methods for deleting received orders are the same for all customers and products. They can only be deleted through “My orders”, from where they will be transferred to “Deleted orders”. Deleted orders also include items that were added to the cart but canceled before or on time for payment. If you deleted it and then want to add it back to your cart or orders, you should indicate the “Restore order” column, after which the product will appear on your page again. If you have any difficulties deleting orders, we recommend that you go to the “Help” section or contact the Aliexpress administration.

How to delete orders on Aliexpress?

The methods for deleting orders depend on whether you are deleting received orders or those that were canceled or deleted. These are two different cases, so the removal methods are different for them. Let's say you received an order and confirmed its receipt. In this case, you can do the following:

• go to “My orders”;
• select from the list of orders the one you want to delete;
• indicate the “Delete” icon;
• confirm “Delete order" in the notification window.

After this, the order will be automatically transferred to the “Deleted Orders” category, where all products that were deleted from orders are stored. If you want to clear deleted orders, then you need to do it in a different way. Before deleting orders on Aliexpress, review all products and make sure that you really want to delete them. All products, even those in the “Deleted Order”, can be restored again and added to the cart. If you don’t need anything that is left there, then you can go to the “Deleted Orders” section and select the “Delete order permanently” window, after which it will be deleted from your orders without the possibility of recovery and it will be impossible to view information about it .

You can delete everything from orders, after which the information will be stored in the archive. If you change your mind, you can always restore your order or add it to your cart for a later purchase. This way, you can order your favorite products, and you won’t lose the store where you ordered.

Canceling an order on Aliexpress

If, when placing an order, you suddenly change your mind and want to cancel it, then this is possible on Aliexpress. You can cancel an order both before and after payment. You have no more than 3 days to think about it while the order is being processed. If the seller has already sent it, then it will be impossible to cancel it. Canceling an order on Aliexpress is accompanied by a full refund, but due to the fact that transfers are made internationally, the refund period may take from 3 to 15 days. To cancel an order you can do the following:

• If you have entered all the data, but decide to cancel the order before payment, you can simply close the tab and then remove it from the list of your orders. You don’t even have to delete it, but after you enter the data into the purchase application form, it will be saved, and you may receive a letter from the administration in the mail stating that you have an unpaid order, so it’s better, of course, to immediately cancel and delete.
• If you paid for an item and then changed your mind and want to get your money back, then you need to go to “My Orders” to the product page and click the “Cancel order” button. Please note that there is a limited amount of time to cancel an order, so if you change your mind about buying it, do not think twice about canceling.

You can cancel an order on Aliexpress at almost every stage of the purchase process, so, in principle, if you change your mind and have already sent the money, then there is no need to worry. The main thing is to cancel it in time or write to the seller and he will cancel it himself.

Options for canceling an order on Aliexpress

Similar cases of resolving situations where problems arose with an order are discussed and described in the “Help” section. If you are interested in a specific issue that is not covered there, then you can ask for advice from an Aliexpress employee via online chat. It is the site's policy that any buyer has time to consider the feasibility of an order and cancel it until it is shipped. Options for canceling an order on Aliexpress depend on whether payment has been made or not. For unpaid orders, everything is very easy - just delete it and it will be automatically cancelled.

The situation is different with those orders that have been paid for. Before canceling your order, make sure that the seller has not yet sent your purchase, otherwise you will not be able to cancel. Many sellers give 7 days to process orders, but you shouldn't delay canceling if you've already decided to do so. If the order has not yet been shipped, to cancel, proceed as follows:

• go to the “My orders" section to the page with the desired product;
• indicate “Confirm receipt of goods”;
• select a reason from the list of suggested ones and select “Confirm”.

After this, the order will be automatically cancelled. If the order has been paid for and you have completed it this way, be sure to write to the seller that you have changed your mind. If he agrees to cancel, he will return your money. But the seller also has the right not to cancel the order and send it even if you have completed the order. Also, you can simply indicate the “Cancel Order” window while it is being processed and avoid any hassle with the return. After a cancellation request, you must indicate confirm, and the seller will receive a message to deactivate the request. Also, you can simply write to the seller that you have changed your mind and ask him to cancel the order. Many sellers make concessions, especially if this is not your first time ordering from this store.

Removing an order from the cart on Aliexpress

The shopping cart on Aliexpress can accommodate an unlimited number of goods from any sellers and stores. But if you are no longer interested in some offers, you can permanently remove them from your cart. To do this, you need to log in and go to the “Cart”. You can delete one sentence at a time, or you can select several and delete them at the same time. In the official version of the site, you can remove only one item from the cart at a time, but in the mobile application it is possible to remove several, or even all, items from the cart.

Removing an order from the cart on Aliexpress is very easy: go to the cart itself, select the product you want to remove from it and indicate the “Delete” icon in the upper right corner of the order line. After this, the product will be immediately deleted and it will be impossible to restore it. You can delete one product or completely empty the cart. so that previously added offers do not bother you.

How to empty the search basket on Aliexpress?

If you have a lot of items in your cart, it is not practical to remove them one by one. To do this, you can use another additional function, which is provided to completely clear the items in the cart. To do this, you need to go to the very bottom of the trash can and pay attention to the lower left corner, where the “Delete all” button is located. This button allows you to empty the cart completely, even if there are not 2 or 200 items.

Before you empty your search cart on Aliexpress, see if you really want to delete all products, or if there is something in your cart that you want to buy. If you delete all items, you will not be able to restore your cart or return to them. So, if you still intend to empty the cart of goods, then simply specify the “Delete all” button, after which it will be cleared automatically. If you want to delete a large number of products, of which there are many in the cart, but do not want to constantly go to the beginning after deleting each order, we recommend using the mobile application, which has an option to highlight products, so you can select several of them, and then simply indicate “ Delete selected." Please note that the cart on the official website and the mobile add-on are synchronized, so if you delete something through one service, the item will be automatically cleared from the other version.

Deleting received orders on Aliexpress

All received and unreceived orders are located in the “My Orders” column, where a list of all your purchases is posted. If you want to delete a received order, you must first confirm its receipt. To do this, indicate “Confirm receipt of order” and automatically the status of its processing will be changed to completed. You can delete received orders on Aliexpress in the standard way: go to “My orders" and select there the product that you want to clear. After this, you need to specify the delete button and the order will be transferred to “Deleted orders”. If necessary, you can restore it or completely delete it without returning it. Orders cannot be deleted without confirmation, so if you have not yet received the item, do not complete the tracking process otherwise. You will lose your data and will not be able to open a dispute for a refund.

Deleting an order for Aliexpress on a mobile phone

Recently, the Aliexpress mobile application for smartphones was released. It allows you to view products in the catalog, make payments and manage orders in the same way as through the official website. The capabilities of the mobile application allow you to delete orders and items from the cart, so if necessary, you can use this function of the mobile version. In order to remove an item from the cart through the Aliexpress mobile application, you must first install it on your smartphone. Then you need to enter your login information and go to the “Cart”. Deleting an order for Aliexpress on a mobile phone is possible either one item at a time, or you can select several to delete at the same time. This function is not available in the extended version, so it is more convenient to work with items in the cart through the application.

To delete an item, you go to your cart and select the item you want to clear from your cart. Then you need to check the box next to the product itself or the name of the store and select the “Remove selected” button. After this, the item will be cleared from your cart and you will not be able to restore it. If necessary, you can select several products by checking the boxes next to them.

Working with orders through the Aliexpress application

The functions and capabilities of the Aliexpress mobile application are exactly the same as those of the extended version of the site. If you want to buy something, you can do it through the application. There are no special features when placing an order through a mobile application, everything is exactly the same, but as for prices and the method of placing an order, everything is much simpler in the application. Moreover, it is profitable to buy through the mobile version, because there are additional discounts that are not on the official website. Working with orders through the Aliexpress application allows you to view offers, receive notifications about bonuses, discounts and sales, make cash payments and manage orders, so making purchases on Aliexpress through the mobile application is profitable and convenient.

Every person wants to have fewer problems in life. It’s the same with orders for Ali - the list is constantly cluttered, something was delivered a long time ago, something was not even purchased, but simply put in the cart, and it all needs to be managed somehow. We will try to tell you how to do this quickly and painlessly.

How to delete an unpaid order

In fact, everything is very simple. You just need to go to your order history and click on the cart button, which is located to the right of the order. This is what she looks like

Next, you just need to confirm the deletion of the order (a very smart thing, you never know what can happen) and after that, if everything is done correctly, the order will fall into the field with the deleted purchases. This field can be found in the top right block.

This way you can delete all the necessary orders. Unfortunately, there is no automation provided here, so if you have a lot of orders, you will have to work hard.

By the way, to expand knowledge: previously it was forbidden to delete such orders. What this is connected with is unknown, however, most likely, in this way the administration hoped that you would make more purchases.

How to delete a completed (received order)

Absolutely the same principle applies here as with unpaid ones. Just read the instructions above and you will understand everything. Well, by the way, there is no special need to delete such orders - you will see what you ordered. Removal may be necessary only if you really order a lot.

How to restore a deleted order

Everything here is no more difficult than in the previous task. Go to “Deleted Orders” (in the block at the top left) and click restore order. The button will be located in the same place as in the previous task.

Use this tool wisely and you will have excellent account navigation that will help you save a lot of time when you need it!

Aliexpress is an international online store with millions of customers. Every day a huge number of orders from different categories are placed, but not all sellers are destined to receive their money, and not all buyers are destined to receive the selected product.

There are times in every customer's history when it is necessary to delete an order. Paid or not, delivered or the one for which you returned the money.

The reasons may be different:

• Big sales lured you to order some item, but after thinking about it with a cool head, you realized that you didn’t need it;
• You no longer like any item that has been placed before payment, and you do not want to order it;
• You found a better offer after a short period of time
• The order history is annoying in its volume, long ago exceeding several hundred;

What to do?

First, let's figure out which orders you want to delete. There are four main types of orders for deletion:

1. Order awaiting payment.
2. An order received and paid for a long time ago.
3. An order placed and paid no more than three days ago.
4. An order in transit and/or received by you.

Let's consider the possibilities of deleting each order in detail.

Order awaiting payment.

It is impossible to get rid of an unpaid order on the Aliexpress portal without a trace. Depending on the seller, he will “hang” for some time, hoping for a miracle and your payment. This expectation is a kind of trick aimed at your weakness, so that you, even if not immediately, pay for the order.

Of course, you don’t have to wait until the seller runs out of patience to wait for your money and cancel the order yourself. But even in this case, this order will not disappear without a trace, but will go to the category of completed transactions.

A paid order placed no more than three days ago.

Three days from the moment of payment of the order is the average time for Aliexpress to process, package and send the goods to the buyer. Therefore, to cancel a purchase, you must contact the seller with a request to cancel the order within this period of time.

It is worth warning that not every seller will agree to voluntarily terminate the transaction. Therefore, when submitting a request to cancel an order, do not be lazy and write to the seller about your situation, that, for example, you made a mistake and ordered something completely different from what you wanted to purchase from his store. And we would really like to correct this mistake.

In most cases, this tactic works.

Once you receive a positive response from the seller and their confirmation of cancellation, your order will move to the completed category and remain in your order history.

Order paid and received.

These are the goods that you purchased a long time ago, used in your life and, in principle, are satisfied. If only this order had not been one of thousands of others that make up a rather large purchase history.

Let’s say right away, without going into details: it is IMPOSSIBLE to delete completed orders from the transaction history. No methods of destruction have been invented for them, no restrictions on the number in history or the statute of limitations. You just have to come to terms with it.

On a positive note, sometimes such a repository of information helps: if you want to order something from a store you've dealt with before, you can find a previous transaction and evaluate the nuances of delivery, quality and sociability of the Aliexpress store owner. This will help you avoid unnecessary litigation and frustration.

An order that is in transit and/or received in person.

To cancel an order that is in transit and get your money back, you just need to not pick it up from the post office after the parcel arrives and open a dispute for a refund before the time on the counter expires. In a month, your order will be sent to your homeland, and you can get your money back.

What’s bad about this method is its length: long delivery times and disputes with the seller can drag on for a very long time, up to several months.

In the case when your purchase is already in your hands, the situation with a refund becomes more complicated. The only way to cancel your order and get your money back is to open a dispute. But even this does not guarantee a full refund. Often in the practice of communicating with clients, Aliexpress sellers, in order to return the entire amount in full, offer to send the goods back. And only in this case they agree to return the money.

Fair enough, you might say, but that’s not the case: if mail is practically free in China, then sending even a small parcel weighing a few grams back to your homeland will cost you a tidy sum, often exceeding the cost of the item itself.

This is extremely unprofitable, so the best solution in this situation would be to open a dispute, making a quality claim, and return part of the amount, rather than leave everything as is.

Conclusion.

So that you don’t need our advice on deleting/cancelling an order on Aliexpress, you need to take the purchase issue more seriously. Take your time, weigh all the pros and cons so that you don’t regret the money spent later.

Live more fun, buy more profitably with Aliexpress!

SHARES

On Aliexpress, there are quite common cases when the buyer decided to pay for one of the goods, but due to certain circumstances, changed his mind and settled on another product. As a result, the list of orders is replenished with unpaid items and a completely logical question arises: is it possible to delete one of the goods? How can I cancel an order if I managed to find a similar product, but at a lower price?

In our material today, we will consider in detail such a current and common situation related to the need to cancel and delete orders on Aliexpress. So, first of all, you need to go to the “My Orders” section, it is available at the link http://trade.aliexpress.com/order_list.htm.

How can I delete an unpaid order on Aliexpress?

Until recently, deleting unpaid orders was not available to users. As a result, the order “hung” in your personal account for several weeks with the status “awaiting payment”, after which its status can be changed to “completed”. But after that it was impossible to remove it.

The lack of appropriate functionality was implemented deliberately, since the Chinese tried to force the product on the buyer in this way. Perhaps a week or two will pass and the client will “ripen” and press the coveted “pay” button. But in recent months the situation has been corrected. Now, next to each order, a “trash can” icon is displayed, by clicking on which you can get rid of an unpaid or closed order:

As a result, the order is automatically redirected to the “Deleted Orders” category, from which you can get rid of it forever.

How to delete a received order on Aliexpress

Products that were recently paid for and received and displayed in the “My Orders” section were prohibited from being deleted. Now there is such an opportunity. Experts strongly recommend not using such functionality, since order history is a rather useful find. After all, you can always view new products from a trusted seller and ask him for a small bonus or discount.

However, if you don’t like the fact that all orders are displayed as a continuous list, then at the top there is the ability to sort orders by their status. There are also several options for filtering products and orders - take a look, you will certainly find a lot of useful things for yourself.

But if you still decide to delete the received order, you can click on the basket icon, which is located next to the order. Among other things, you should confirm that you have received the goods and wait until the end of the buyer protection period. After which everything closes automatically.