How to contact the mobile operator mts. Communication with a “live” MTS operator. How to call an MTS operator from Crimea

How to call the MTS operator is a question that is asked at some point in time by almost any subscriber of the federal mobile communications company. Like any global organization, MTS has its own help and user support center, open 24 hours a day, 7 days a week. A person, including those who are not a client of the company, can call this center and get help absolutely free. What are the ways to contact support center staff?

To call the MTS operator, you need to call the number selected according to where you are calling from:

• From the city.
• From a SIM card from another company.
• With MTS on the territory of the Russian Federation.
• With MTS in foreign roaming outside Russia.
• To answer questions from representatives of legal entity subscribers, as well as private entrepreneurs who have entered into a contract with MTS, there is a separate dedicated number.

You can find out more about the options in the following sections of the article, but the most commonly used number is 0890. Unfortunately, using it will not directly connect you with a person who is ready to help you. First, you will have to go through the jungle of the autoinformer menu, press a certain key combination, and only then will you be able to get on the waiting list.

At a superficial glance, this is inconvenient from the user’s point of view, but if we look at the situation in a different way, it was the convenience of the subscriber that became the reason for the emergence of such a system.

You regularly have to wait a very long time for an operator, but with the help of an auto-informer you can find out the necessary information, activate or deactivate services. If the “menu” does not contain the necessary items, you will have to wait for a “live” operator to become available.

How to call the MTS operator directly for free from a mobile phone

If you are interested in how to call the MTS operator for free from a mobile phone, know: you cannot do without using the voice menu. But if you know in advance which keys to press, then you won’t have to listen to it completely, which will reduce access time.

Here are clear instructions for MTS subscribers located in the Russian Federation:

1. Contact customer support on 0890.
2. You will hear a story about special offers and company news, then you will be taken to the autoinformer menu. If you're only interested in talking directly without an answering machine, don't wait until it's over. Press the numbers in the following sequence: first “2”, after that “0”.
3. Next, there will be a story about the program for assessing the quality of work of support specialists. You can participate in the program, you can refuse - it will not affect the call.
4. That's it, you are now on the waiting list. An electronic voice will tell you that you won’t have to wait long for happiness in the form of an operator’s response - a few minutes. The reality is harsher; during busy periods, “a few minutes” can stretch into half an hour.

You are a corporate client

Do you represent a company or organization, or are you an individual entrepreneur? There is a separate federal line for corporate clients. Call 8-800-250-0990 from a mobile phone or from a fixed line number in any region of the Russian Federation. By the way, when you call, a “live” operator will answer more quickly.

You are in national roaming

If a subscriber travels outside of their home region with an MTS SIM card, the conditions do not change; 0890 is available for free.

How to call an MTS operator from a mobile phone quickly

Are you wondering how to get through to an MTS operator without waiting? To defeat the dragon, you need to become a dragon yourself: fill out the MTS application form, pass an interview and go to support operator training. Soon the numbers of familiar call center employees will appear in your smartphone's telephone directory - call them at least at 6 a.m. on January 1st.

Seriously speaking, there are no magical ways to instantly communicate with an operator. Millions of subscribers in the Russian Federation and neighboring countries have concluded agreements for the provision of services with the “red-whites”. At any moment, the call center is attacked by thousands and thousands of people, and everyone believes that the problem that worries them is the most important, urgent and urgent. We decided to call 0890 - get ready to wait. Don't want to waste time waiting? We recommend trying all options for troubleshooting problems yourself.

What to do to quickly resolve the issue:

• Do you need to find out where the funds were debited from your account, change the tariff, activate or deactivate additional services, control the balance of packages? On the official website in the “Personal Account” section you can carry out any of these operations.
• All these useful actions can be performed via a smartphone: the “My MTS” application is available for download on Google PlayMarket for Android and in the AppStore for iOS.
• Another option is to use the services of an autoinformer. Yes, you will have to listen to all the necessary menus, but this is usually faster than waiting for a specialist to answer.
• On the company’s website, in the “Help” section, there is a section with a list of frequently asked questions; check if there is a solution to your problem there. You don’t have to look through each answer in the hope of finding the one you need: there is a convenient search in the section.

We are calling from another operator

Not a MTS subscriber or temporarily do not have access to this SIM card? A separate call center number is available for consultations: 8-800-250-0890. Call this line both from a mobile phone and from a landline phone. The algorithm is almost the same as calling from SIM MTS:

1. Dial 8-800-250-0890. There is no charge for connecting to this line (it won’t cost a penny).
2. When the voice sounds, you can immediately press “1”. After moving to the next section, press “0”.
3. Next, the voice will tell you about the opportunity to participate in assessing the quality of work of call center operators. Nothing depends on consent or refusal (you select the option you need using the “1” and “0” buttons).
4. Now all you have to do is wait until it’s your turn and finally talk to a call center representative.

Important! Only subscribers of other companies should call the federal line 8-800-250-0890; with a “red-white” SIM, call 0890.

How to call from abroad for free

You are far from your native land in foreign roaming, and your Internet suddenly disappeared or a large amount was withdrawn from your personal account for unknown reasons? You can express everything you think about the quality of MTS services by calling the toll-free number +7-495-766-0166 dedicated for such situations.

What you need to consider when calling a call center from outside the Russian Federation:

• The telephone number must be dialed with a country code. If you can make calls within the Russian Federation by dialing “eight” at the beginning of the number, the international format provides instead the Russian code “+7”.
• Only calls to this line from a cell phone with an MTS SIM card will be free. For any other operators, the call is paid in accordance with the tariffs.

Anyone who has ever tried to call an MTS operator knows how much this company tries to save on hiring support workers, because getting through to a live person directly is a whole quest that not everyone can complete. But we will tell you how to call an MTS operator quickly and easily.

How to call a live operator from an MTS mobile number

The most obvious way is to call the short number 0890, which is known to almost everyone, but the waiting time here can be up to one hour on particularly busy days, or 30-40 minutes on all others. Clearly not an option.

MTS also has two more numbers - 08460 and 0605. The situation with the latter is especially interesting, which is positioned as a number for the company’s VIP clients, but at the moment it works for everyone.

By calling one of these numbers, you will be forced to listen to a voice menu. As a rule, before voicing its points, a recording of the company’s news and offers will be played, which will need to be listened to to the end. But you can skip the voice menu that has started by immediately pressing 2, and when moving to the next section - 0. You may be asked to evaluate the quality of the company’s services, but this is not at all necessary. Next, wait for a connection with a support operator.

If the above combinations of numbers do not work when calling, then MTS has probably changed the menu item numbers, so you will have to search through it completely and find the correct combination yourself. Calls to both numbers are free.

How to call an MTS operator while roaming

Throughout Russia, the numbers mentioned above are valid, but when you are outside the Russian Federation, you should use + numbers 74957660166 or + 73832130909 .

Alternative ways to contact MTS:

• MTS public page on the VKontakte social network. You can find it either through a search, or by entering vk.com/mts in the address bar and pressing Enter. To contact a specialist, write to the community in private messages. Of course, as in the case of a call, you first have to communicate with the robot, and then wait for a while until the support agent is free. The main advantage of this method is that you don’t have to sit on the phone for an hour and then try to explain the essence of the problem with your fingers. You just wait for an answer, and then talk about your problem at any convenient time, supplementing (if necessary) with screenshots and (or) photos.
• Online Chat on the main page of the MTS website. It is carried out in the Personal Account on the official website of the company. This method is almost always faster than the previous one, and you will be able to see the approximate response time to the application. Of the minuses: the need to remember exactly the password for your personal account.

If you have a Russian MTS SIM card and you are in Crimea, then the company does not consider this as international roaming (you can use the numbers indicated above), but owners of Ukrainian SIM cards in the same territory will need to use the number +380505081111 (or 111 ) to call the MTS Ukraine operator.

How to call the MTS operator from other numbers

MTS Russia has a federal hotline number 88002500890, from which you will have to wait much less for an answer, but you will not be able to call it from an MTS SIM card. You'll have to use Tele 2 or Megafon, for example. To connect to an operator, you need to wait for the menu items to start playing and press 1 and then 0. This number is also used to service corporate clients. Calls to this number can be made free of charge from any part of Russia: Moscow, St. Petersburg and any other city.

Communication issues cannot always be resolved independently, so the MTS Russia operator has provided options for connecting the client with the support service:

1. You can make a free call to the number 8 800 250 08 90. You can call the service operator in this way not only from the MTS operator’s phone, but also from landline or other mobile operator phones in any region, including Crimea. After waiting for the voice menu to turn on, press the number “4”, then “0” or “1”, then “0”. Next, you will be asked to evaluate the operator’s work. This is a voluntary action and by clicking “0” or “1” you agree or refuse to take part in the survey. In any case, the autoinformer recommends waiting for a connection with a specialist, informing that the conversation with the support service employee is being recorded.
2. You can call the help desk using the MTS short number 0890 or the new number 08460, which is visible only in the “My MTS” application. While you wait for the voice menu to start, you will have the opportunity to find out the news and offers that are relevant for today in MTS. You can not waste time while the autoinformer announces all the points, and immediately go to the number “2”, after “0” or “5”, after - “0”. You will be asked to evaluate the connection and level of service of the company, which is also optional. Typically, you can directly connect with a “live” call center employee quite quickly – within a few minutes.
3. In international roaming mode, you can contact the operator at +7 495 76 60 166. If you have an MTS card on your phone, the call is free. Do not forget that the number must be dialed in international format - with “+7”.

Working methods of CALLING from site visitors:

Guest: After reading the reviews, I immediately decided on a long-term solution to the problem. But I got through relatively well. Dial 88002500890-1-2-4-0.

Hope (for the best): download the My MTS app, everything is transparent there)) My niece told me. And there you can make a free call to the operator by adding 1 and 0 to it.

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.
You can call the MTS operator using one of the following numbers:

• 0890
• 8 800 250 08 90
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming;
• 8 800 250 09 90 - support number for corporate clients;
• 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
• +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you want to know, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

• 0890 - only for calls from MTS Russia numbers;
• 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use the short number 0890 to contact the operator , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator. In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

1. Call 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
2. After you hear the voice of the autoinformer, press the number 1, then 0;
3. Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
4. Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

• 0880 - a toll-free number to contact the operator when you are on the MTS network;
• +375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

• 111 - short number for calls from MTS numbers;
• 0 800 400 000 - number to contact the operator from any phone;
• +38 050 508 11 11 - help center number when roaming abroad;
• 555 - a number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

1. Use the “My MTS” application to ask a question to a help center specialist in chat mode;
2. Ask your question by email [email protected]. You can ask for an email or call back;
3. Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.

MTS is the largest cellular operator in Russia. As of 2013, the company serves about 70 million subscribers in Russia. Its subsidiaries have licenses to provide GSM services in Armenia, Belarus, Turkmenistan, Ukraine and Uzbekistan.

Sometimes situations arise when a subscriber needs to personally ask questions of interest to the cellular operator. But not everyone knows how to contact the MTS operator. And a long period of listening to the answering machine and wandering through the phone keys begins. This all usually happens after dialing a simple number 0890, which was created for subscribers in Russia, Ukraine, Belarus, and Uzbekistan. But communicating with robots on the other end of the phone is no fun for anyone, especially if the question you are interested in does not correspond to any of the proposed menu items. When looking for a way to contact the MTS operator (Russia), you should know that there are five main sections. The unit is responsible for the state of the account. Number 2 provides information regarding the tariff plan, all kinds of bonuses and promotions. Number 3 will help you deal with all issues related to Internet connections. By pressing the number 4, the subscriber will hear information related to travel. Number 5 is responsible for all sorts of unplanned situations, such as card restoration, problems with replenishing the balance. And only after waiting for the number 0 to be announced and clicking on it, the subscriber gets the opportunity to contact the MTS operator. But this will take quite a lot of time and nerves, especially if the user’s current situation is urgent.

There is a way to contact an MTS operator quickly, without waiting for all menu items to be listed. There is one little trick. As practice shows, to connect with an operator, and not with an answering machine, you need to make at least two menu transitions. That is, for example, having immediately pressed two and got into the menu of tariff plans, it is enough to press two again, after which a connection with an operator appears in the list of all proposed options, for which you need to press the number 0. This means that the answer to the question of how to contact with the MTS operator quickly, there will be the next one. The subscriber who called the number 0890, after connecting to the answering machine, should press the combination of numbers 2-2-0, while maintaining an interval of 2-3 seconds after each dialed digit. This will give you the opportunity to hear the voice of a real operator and ask him all your questions.

Sometimes it is possible to connect with the operator by listening to all the menu items and pressing the number 0. But this does not always work; very often the menu items begin to repeat. This is a quick way to contact an operator in any situation, so you don’t have to wait long for a connection.

Subscribers have the opportunity to contact the operator either through or from another cellular phone. To do this, dial the easy-to-remember number 8-800-250-0890. Calling this number is free. In order to contact an operator in roaming in MTS, you need to dial the number in international format - indicating the plus sign and the number 7. The dialing number is (+)7-495-766-0166.